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Consumer Complaint Process

West Texas State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against West Texas State Bank should contact the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

Texas Department of Banking

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In Person or U.S. Mail: Texas Department of Banking 2601 North Lamar Boulevard Suite 300 Austin, Texas 78705-4294
Telephone Number: 1-877-276-5554 (toll free)
Fax Number: (512) 475-1313
E-mail Address: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov

Notificación de Denuncia de Consumidores

West Texas State Bank es alquilado bajo las leyes del Estado de Texas y por las leyes estatales está sujeta a supervisión reglamentaria por el Texas Department of Banking. Cualquier consumidor que desee presentar una queja contra West Texas State Bank debe comunicarse con el Texas Department of Banking.

Los consumidores/clientes pueden presentar quejas con el Texas Department of Banking por ponerse en contacto con el Departamento a través de uno de los medios que se indica a continuación:

Texas Department of Banking

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Personalmente o por correo de los EE.UU.: Texas Department of Banking 2601 North Lamar Boulevard Suite 300 Austin, Texas 78705-4294
Número telefónico: 1-877-276-5554 (sin cobro)
Número de fax: (512) 475-1313
Correo electrónico: consumer.complaints@dob.texas.gov
Sitio Web: www.dob.texas.gov

West Texas State Bank
5009 College Ave
Snyder, Texas 79549
P: (325) 573-5441
F: (325) 573-1136
Email the Bank

Lobby Hours
M-F: 9 a.m. to 3 p.m.

Drive-Thru Hours
M-F: 8 a.m. to 5 p.m.

Saturday: 9 a.m. to noon


West Texas State Bank
Rowena Branch
209 Edward Street
Rowena, Texas 76875
P: (325) 442-2511
F: (325) 573-1136
Email the Bank

Lobby Hours
M-F: 9 a.m. to 3 p.m.


Loan/Deposit Production Office
4418 74th Street, Suite #66
Lubbock, TX 79429
P: (806) 715-2488

Lobby Hours
M-F: 9 a.m. to 3 p.m.